About Us

PolaroidStore.com is owned and operated by eAccess Solutions, Inc. eAccess is a global provider of consumer products, software and consulting services, Headquartered in Chicago, IL., eAccess has Millions of customers worldwide and proudly serves over 65% of the US Fortune 100, major branches of the US Government, US Military, Educational Institutions, Small Businesses and Individual consumers everywhere. Our goal is to exceed your expectations with top-notch customer service driven by our hands on experience with the products we sell.

Security
All orders on PolaroidStore.com are processed with the latest 128-bit SSL encryption on our secure server. Upon completion of your order we will confirm it immediately via e-mail. Your order will then be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest in on-line security. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us at 847-701-3022.

Orders
Orders are processed Monday through Friday 8:00am-2:00pm CST. Orders placed on the weekend or holidays (including religious holidays) will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online and phone orders. By placing a phone order, you are providing verbal acceptance of our Terms and Conditions. Note: All of our products sold, are brand new OEM and custom accessories shipped in retail or bulk packaging. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?

• Demand for an item is much higher than expected and our manufacturer needs time to restock our supply.
• The manufacturer has an unforeseen backorder of an item due to a shortage of parts, materials, etc.
• Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc.
• The estimated in stock date of an item is subject to change at any time.

Terms Account
If you wish to setup a Terms billing account with us, please click here to apply online. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via the on-line order system at http://www.PolaroidStore.com. Your order will be processed and an invoice will be promptly mailed to you.

Wholesale Account
If you wish to setup a wholesale account with us, please click here to apply online. Once your Wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information.

Payment Methods
PolaroidStore.com accepts VISA, MasterCard, and American Express. Once your order has been received and your credit card information has been verified, your payment will be processed by eAccess Solutions, Inc. and will appear on your credit card statement.

Shipping
All orders placed on PolaroidStore.com can be quickly tracked through our on-line Customer Service tool. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays). Delivery transit time starts once we have filled the order and our carrier has picked up the package. For your convenience, we offer both Federal Express and United States Postal Service for all package shipments.

• We will not provide Shipping Refunds due to weather related delivery delays.
• Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
• Any order over $150.00 (US Dollars) will only be shipped via Fed Ex.
• Any order over $250.00 (US Dollars) will incur an insurance fee.

For all residential deliveries:
PolaroidStore.com will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with FedEx or USPS. Customers may select signature required service at the time of order placement (additional fees may apply).

Economy Service
Domestic Shipments Only

• We offer a cost effective way to get your products to you through an economical shipping service. The delivery time can take up to 10 Business days from the date that the order is shipped but is NOT time sensitive.
• Saturday delivery is included on these shipments.
• Economy service packages are shipped through a combination of FedEx and USPS. FedEx picks up your package and delivers it to a USPS facility for the final delivery by your postal carrier.
• Packages sent via economy service are fully traceable from pickup to delivery at www.fedex.com.
• This is a bulk shipping option so the shipping path will vary on each shipment.

Federal Express Options
Domestic shipments:

• We offer your choice of Ground, 2nd Day, Express Saver, Next Day Afternoon, Next Day AM and Saturday delivery (only offered on Fridays).
• Transit times for Ground shipments see zone map.
• Two-Day service is currently offered for Alaska and Hawaii (extra delivery time may be required).

* All packages shipped via Federal Express are traceable at each scan point between our facility and your destination.
* Any order over $250.00 (US dollars) will incur an insurance fee.

United States Post Office Options
Domestic shipments:

• We offer your choice of Express service (approximate transit time 1 to 2 days) and Priority service (approximate transit time 2-4 days). Please note: Transit times may vary.
• Saturday delivery is included in both the Express and Priority shipment methods.
• We deliver to any APO/FPO/PO Boxes.
• All packages shipped via United States Post Office are NOT fully traceable:
• Express service packages are tracked as delivered at destination only.
• Priority service packages are not tracked by USPS and therefore the customer assumes liability once the package leaves our facility.

Pick Up At Location
For your convenience, we offer our customers the option to come to our Corporate Headquarters to pick up orders placed on our web site.

• To be offered this option you must provide an Illinois shipping address.
• Pick up hours are 8:30am 4:00pm.
• Orders must be placed on our web site prior to pick up.
• Please contact us before pick up to ensure that your merchandise is in stock.

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:

• Any refused package.
• Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
• Re-shipment of packages returned to us.

Merchandise Damaged In Transit
If your merchandise arrives damaged, please notify us within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, as it may be required for inspection. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a package and there is a missing item, please notify us within 48 hours of receipt to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 48 hour allotted time.

Returns/Exchanges Policy
eAccesss goal is to provide customers with the best products available. In the event you are dissatisfied with your purchase, please contact us as soon as possible (see timelines below) to request a Return Merchandise Authorization (RMA) number so that we can insure proper processing of your return request. Once your RMA is approved, we will issue you an instructional email that will explain how and where to ship the returned items. (Please check your spam folder for the instructional email as the email may not pass directly to your Inbox.) All items must be returned in new condition with all original parts and packaging.

After we receive your returned product, please allow 30 days to process your transaction.

Please Note that any returns shipped to us without an authorized RMA number on the package cannot be processed and the package will be returned to you at the time of delivery to our facility.

• Defective Items: If you receive a defective product we apologize. Please contact us within our 30 day return policy period. A replacement item will be sent to you and you will either be sent a label via email or we will include a self-addressed pouch to return the defective item to us. There will be an initial charge for the replacement product and shipping, but we will issue a full refund when we receive the defective item - including all original parts and accessories. The defective item must be received by us within 45 days of our shipping the replacement product to you to be eligible for the refund.
  
  If for any reason you do not want the defective item replaced, you will be responsible for the return shipping costs to obtain your refund. If our staff tests a returned item and it has been found to not to be defective, you will need to pay for the additional shipping costs for the replacement product, as well as a potential restocking fee not to exceed 25% of the purchase price.



• Erroneously Shipped Items: If you receive an erroneously shipped product we again apologize. Please contact us within two business days of receiving the product to request an RMA. The originally ordered item will be sent to you once you contact us, and we will include a self-addressed pouch to return the erroneously shipped item and all original packaging to us. There will be an initial charge for the replacement product and shipping, but we will issue a full refund when we receive the incorrect item, in an unopened box - including all original parts and accessories. The incorrect item must be received by us within 45 days of our shipping the replacement product to you to be eligible for the refund. If the item returned is found to actually match the item originally ordered, the customer may be charged a restocking fee not to exceed 25% of the purchase price and any related shipping costs.



• All Other Returns: For all other returns/exchanges, please click here to contact our returns department and receive a RMA number within our 30 day return policy. All items must be returned in new condition with all original parts and packaging. Based on our evaluation of the item(s), condition, contents and packaging a 10%-30% re-stocking fee will be charged. Additional charges may apply for any missing or damaged parts. In the event you want to do an exchange, you may place a new order for the items you wish to purchase.



• General: Return and Exchange policies may vary by product and by distributor, and are subject to change. Based on our evaluation of the items condition, contents and packaging, a return request may be rejected or a restocking fee may be charged. Additional charges may apply for any missing or damaged parts.

Manufacturer's Warranty: All Polaroid branded products are sold with the full manufacturer's warranty unless otherwise noted. Please consult the information enclosed with your packaging for terms and conditions. Warranty periods and contact information will vary by product. You may also visit www.polaroid.com for additional SUPPORT information.

Clearance Items: Clearance items are final sale and not returnable.

Customer Support
We provide unmatched support and service for our customers. Support for any product purchased from us is always FREE and available for the lifetime of your purchase. To open up a support ticket click here or contact us via phone at 847-701-3022.

Thank you for your business!

The PolaroidStore.com Team
(847) 701-3022